Educational

• Where do I find my account number?
  Your account number will be listed on your welcome letter. You will receive your welcome letter shortly after the delivery of your automobile. 
• How do I sign up for online payments and account access?
  To access our Account Management and Online Payment section of the website, click on the Login button on the homepage. From here, you can immediately access your account. You will be asked for your Autolink account number and the last four number of your social security to login to this section. 
• How can I update my account information?
  Once you Login to the password protected area, there will be an option for “Verify Contact Info". In here, you are you able to update information, including address and phone number.
• Where do I find the amount required to pay off my account?
  To find your current balance, go to the Login section of the website to view the outstanding balance. From here, you are able to pay off your account using various payment methods. In addition, you can reach us regarding account information in the Contact section of the website.
• Where can I send my payment by mail?
  For Mail:                        For Overnight:
  Autolink                           Autolink
  P.O. Box 1927                2 Dundee Park
  Andover, MA 01810.      Suite 202A
                                         Andover, MA 01810
• When is my payment due?
  Your loan contract, welcome letter, and coupon book will provide the payment due date. You can login to your account on the website to view your due date as well.
• Does the dealership accept walk-in payments?
  Yes, the dealership will accept payments by money order or check, payable to Autolink. Your online account will be updated accordingly.
• Will I receive a coupon book or monthly bill?
  Yes, a coupon book will be sent to you shortly after delivery of the vehicle if you are not set up for automatic payments. Payment amounts, including past due, may be accessed through the Login.
• How do I handle an insurance claim due to physical damage?
  Please visit the Contact section of the website. From here, you can call or email a customer representative
• For further questions or issues with my account, who can I contact?
  Please visit the Contact section of the website. From here, you can call or email a customer representative.